In this agreement, "we," our," and "us" refer to IBC Express N.V., International Bonded Couriers N.V. (IBC), its subsidiaries, affiliates, contractors, employees, agents, and subcontractors. "You" and "your" refer to the subscriber, member, box holder, customer, receiver, consignee, its employees, agents and anyone claiming an interest in the shipment, including the consignor. Mail means any envelope, letter, document, correspondence, publication, newspaper, or printed matter that is accepted by us for delivery. "Package" or "packages" means any container or envelope that is accepted by us for delivery. "Shipment" or "shipments" means all mail and/or packages which are tendered to and accepted by us on a single house air waybill.

By activating and using the ZipX service, you acknowledge that you have read, understood, and agree to accept the Terms and Conditions of this agreement. You agree that your shipments may be carried through intermediate stopping places including a country other than the country of departure.

1. We will provide you with an official mailing address and a physical street address for your exclusive use. The rights to the mailbox and physical street address belong to us.

2. Only authorized subscribers can use the service. You are responsible to designate the authorized user and, furthermore, are responsible for all charges incurred by yourself and/or your designate for the full period that the account is active.

3. Request to add an additional user must be sent in writing to and be approved by us before the new user can start to use the service. An additional charge of NAFL 20.00 will be applied to your account. We, at our sole discretion, have the right to refuse additional users.

4. An additional charge of NAFL 20.00 will be applied to your account in the event that we receive shipments for non-authorized users through your active mailbox.

5. We will provide you with one (1) key, which will give you access to your local mailbox in your country of destination, during normal business hours. A spare key will be kept by us in case of loss. A charge of NAFL 15.00 will be placed on your account if the key is lost, or not returned to us upon expiration or discontinuation of your ZipX membership.

6. In the event that you receive an excessive amount of mail or packages, solely according to our reasonable judgment, we may require you to upgrade to a larger size mailbox and pay the corresponding surcharge.

7. You must notify us of your shipping instructions in writing. Notification can be made via email or fax.

8. We do not provide a return mail service to the country of origin. All items returned to the country origin may, however, be shipped through IBC's international courier service.

Access to all correspondence and merchandise arriving at the official mailing address and physical street address in the city of origin and in Curaçao is restricted to our personnel only.

1. The ZipX service consists of receiving your correspondence and merchandise identified with your department code, sorting it, and transporting it to the country of destination Monday through Friday. Additional transportation service to the country of destination may be offered at our sole discretion.

2. Upon arrival in Curaçao your correspondence will be cleared through customs, transported to IBC Express' local office and placed in your exclusive mailbox. You may at anytime, during normal business hours, collect your mail. Delivery service for mail is also available upon request only, once a week. Please note there is an additional charge for this service. Requests for change in delivery service are not valid unless made in writing.

You agree to use the ZipX service only for lawful purposes and conform to all federal, state, local government and postal regulations in the U.S. and Europe. Any violation incurred will be your sole responsibility. You further agree that you shall not use, nor permit the shipping address to be used to send, deliver, receive, or store items of unusual intrinsic value such as cash, negotiable securities, jewelry, furs or the like.

Any packages or goods, which are considered by the Department of Transportation (DOT), the International Air Transportation Association (IATA), and/or the International Civil Aviation Organization (ICAO) as "restricted articles", "hazardous material", or "dangerous goods", will be sent into Curaçao via airfreight as cargo. The cost associated with this will be handled on an individual basis and is not necessarily based on the rates mentioned on this site. This is primarily due to the cost associated with the special handling and paperwork required to handle hazardous material or dangerous goods.

We will identify packing materials (i.e., cartons, boxes, tubes, envelopes, etc.) that are opened or in damaged condition upon arrival at the Post Office Box, or at our physical address, and shall make a notation that the shipment was opened or in damaged condition. No claims will be accepted nor honored by us with respect to these items, and we will have no liability or responsibility.

In consideration of the international transportation charges for the movement of unspecified mail or packages by ZipX, it is agreed that we will have no liability to you. Insurance coverage is available upon request for an additional fee. All requests must be made in writing and arranged and paid for in advance.

We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment.* We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment. Also, we will not be liable if you or the consignor violates any of the terms of the agreement. We do not accept for shipment cash, currency, or other security instruments. Also, we will not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, "force majeure", or the action or omissions of any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund transportation charges at its sole discretion, but are not obligated to do so.

We make no warranties, express, or implied.

The shipment may, at our option or at the request of governmental authorities, be opened and inspected by us or such authorities at any time.

The opening of a ZipX account does not mean that you have an open credit account with us. Credit is granted by us at our sole discretion and may be revoked immediately if our terms and conditions are not met. We reserve the right to request full or partial payment on any shipment at anytime, if the amounts exceed the usual line of credit we are prepared to grant. With respect to ZipX, even if you give us different payment instructions, you will always be primarily responsible for all charges including membership and subscription, transportation charges, all duties, customs assessments, governmental penalties and fines, taxes, brokerage fees, outlays, and our reasonable attorney fees and legal costs and disbursements related to this package in the case of default in payment. You will be responsible to pay for all the charges associated with all the mail and packages you receive, even if the mail and/or packages received were unsolicited by you (e.g. junk mail), were received opened or in a damaged condition, or the contents fail to correspond to the items you ordered. You will also be responsible for any costs we may incur in returning the shipment to you, the consignor, or warehousing it pending disposition. We are not obligated to advance any customs, government, or carrier's fees or assessments, penalties, fines, or any other accessorial clearance fees, and may at our sole discretion request certified funds or cash from you before submitting an entry for clearance to Customs. We have the right to suspend service should your account not be in good standing, until the amount due is paid in full, and you expressly acknowledge and agree with this right. In the event that payment is not made prior to or upon delivery, the outstanding balance shall bear an additional service and handling charge at the rate of 1½% per month and we may turn the said account over to an attorney for collection. If we turn the balance over to an attorney for collection, there shall then be added to the balance due, as and for attorney fees, the actual reasonable fee to be paid to the attorney for his services. Any dispute hereunder, including any dispute or claim which you may have, shall be heard exclusively in the courts of original jurisdiction, Willemstad, Curaçao and you agree to submit to the jurisdiction of said courts. If any provision herein is found to be invalid, unenforceable, ambiguous and/or illegal, such provision shall not affect the remaining provisions, and such remaining provisions shall continue in full force and effect.

1. You agree to pay all charges imposed by the Government of Curaçao, or any other government and/or agency, and/or the carrier with respect to your mail and packages.
   
   

2. You agree to pay any customs clearance charges imposed by us or our affiliates with respect to your mail and packages.
   
   

3. We reserve the right to adjust our charges to reflect any significant fluctuation in the exchange rates and you agree to pay any and all such additional charges with respect to your mail and packages.
   
   

4. Shipments will be cleared automatically as a "Non-Trade Entry" by us unless prior arrangements have been made, by you, in writing to IBC Express' Curaçao office.
   
   

5. Duties, taxes, VAT, levies, imposts, deposits, or outlays, and other charges are not included in the shipping rates and will be determined by Customs, agencies, carriers, or similar authorities using the vendor's or supplier's invoice that accompanies the goods.
   
   

6. Customs duties, taxes, and VAT or any other customs, agency, or government charges advanced will be collected prior to or upon delivery. An advancement fee of NAFL 20.00, or 4% of all charges, whichever is greater, will be added per shipment, when customs duties, taxes, VAT, or any other accessorial fees are advanced.

1. Your subscription is for one year, effective from the date your application is approved and will be renewed automatically, unless we are notified to the contrary in writing, by you, thirty days prior to the expiration date of this agreement.

2. This agreement can be terminated by us giving you thirty days notice in writing. In such cases, rental fees will not be refunded nor prorated. You will still be held responsible for all charges resulting from arrival of any and all mail and/or packages. In addition, upon termination we will have the right to return all mail or merchandise to the sender and charge your account for that service based on the published courier tariff in effect at that time.

* Delivery service is optional and is not included as part of the standard service.

IBC Express N.V. reserves the right to revoke, alter,
add to or amend any of the Terms and Conditions, in
addition to any service, feature, or rate without notice.

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